INTRODUCING OUR NEWEST AFFILIATE COMPANY
WAREHOUSE HOURS MONDAY - FRIDAY 7.AM UNTIL 3.PM
LOCAL DELIVERY SHIPPING & RETURNS
SHIPPING POLICY
enjoyable shopping experience. Please review our Shipping Policy to understand
how we process and deliver your orders.
- Orders are typically processed within 2 business days after payment
confirmation.
- Business days exclude weekends and holidays.
- We offer standard and expedited shipping options.
- Shipping costs and delivery times vary based on the selected method.
- Shipping costs are calculated based on the weight of the order and the
shipping method chosen.
- The total shipping cost will be displayed during the checkout process.
- We currently ship to United Sates. If you need additional assistance. Contact us
at orders@srcsupply.com to see if available. Please note that additional customs
fees or import duties may apply for international shipments.
- Once your order is shipped, you will receive a confirmation email with tracking
information.
- Estimated delivery times are provided during the checkout process.
- Please note that these are estimates, and actual delivery times may vary due to
factors beyond our control, such as customs processing and postal service delays.
- You can check the status of your order by logging into your [Account] on our
website.
- In the rare event that your order arrives with missing or damaged items, please
contact our Customer Support team at orders@srcsupply.com within 2 days of
receiving the order. We will work to resolve the issue promptly.
- To ensure timely delivery, please review and verify your shipping address
before completing the checkout process. Contact our Customer Support at
orders@srcsupply.com immediately if there are any errors.
RETURN & EXCHANGE POLICY
Returns and Exchanges Policy
Last Updated: 01-01-2024
Please read our Returns Policy carefully to understand the terms
and conditions for returning items.
1. Eligibility for Returns:
- To be eligible for a return, the item must be unused, in its original packaging,
and in the same condition as received.
- Returns are accepted within 7 days from the date of purchase.
- Must be approved with RMA number.
2. Non-Returnable Items:
- Certain items are non-returnable, including but not limited to:- Personalized or custom-made items.
- Gift cards.
- Downloadable software or digital products.
- Please check the product description for specific return eligibility.
3. Initiation of Return:
- To initiate a return, please contact our Customer Support at
orders@srcsupply.com within 2 days of receiving the item.
- Provide your order number, the item(s)
you wish to return, and the reason forthe return.
- Our customer support team will guide you through the return process.
- If approved you will be issued an RMA number for your return.
4. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is
due to our error (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping method to ensure the safe return of
the item.
5. Refund Process:
- Refunds will be processed within 14 to 21 business days of receiving the
returned item.
- The refund will be issued to the original payment method used for the
purchase.
- Please note that shipping costs are non-refundable.
6. Exchanges:
- If you wish to exchange an item, please follow the return process and place a
new order for the desired item.
- Exchanges are subject to product availability.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our Customer
Support at srcsupply.com immediately.
- Provide clear photos of the damaged or defective item for expedited
assistance.
8. Late or Missing Refunds:
- If you haven't received a refund within the specified timeframe, please check
your bank account or contact your credit card company.
- If the issue persists, contact orders@srcsupply.com for further assistance.
9. Changes to Returns Policy:
- We reserve the right to update and modify our Returns Policy at any time. Any
changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our Returns Policy, please contact
our orders@srcsupply.com.
Thank you for shopping with SRC Supply. We appreciate your business!